Refund and Return
Effective Date: [2025.07.01]
Thank you for shopping with Wonder Heartbeat. We want you to be fully satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
You may request a return within 30 days of receiving your order. If more than 30 days have passed since delivery, we unfortunately can’t offer a full refund or exchange.
To be eligible for a return:
- Your item must be unused, undamaged, and in the same condition that you received it.
- The item must be in its original packaging.
- A receipt or proof of purchase is required.
📦 Please do not send your return directly to the product manufacturer.
EU Consumers: Right of Withdrawal
If you are a customer based in the European Union, you have the right to withdraw from your purchase within 14 days, for any reason and without justification, under the EU Consumer Rights Directive.
- This 14-day period starts from the day you (or someone you nominate) receive the goods.
- To exercise this right, you must notify us in writing via email before the 14-day period ends.
- You will be responsible for return shipping costs unless the product is faulty or incorrect.
- Refunds will be processed within 14 days of receiving the returned goods or receiving proof of return shipment.
❗ The right of withdrawal does not apply to certain items such as sealed goods that were unsealed after delivery and cannot be returned for health or hygiene reasons.
California Consumers: Your Rights
If you are a California resident, you are protected under the California Consumer Privacy Act (CCPA) and applicable state regulations. This includes rights regarding how your personal information is used during the purchase and return process, as well as transparency in pricing and refund policies.
- We provide clear information on pricing, refund, and return timeframes at checkout and in this policy.
- You may contact us to request access to or deletion of your personal data collected during a transaction.
- Our refund/return policy complies with California Civil Code Section 1723, requiring conspicuous display of return policies.
Non-Returnable Items
Some items are not eligible for return, including:
- Perishable goods (e.g., food, flowers)
- Intimate or personal care items
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software
- Some health and hygiene-related products
Partial Refunds(if applicable)
We may offer partial refunds in certain cases, such as:
- Books with visible signs of use
- Opened media (CDs, DVDs, video games, vinyl records, etc.)
- Any item not in its original condition or missing parts not due to our error
- Returns requested more than 30 days after delivery
Refunds
Once we receive and inspect your return, we’ll notify you by email of the status:
- If approved, your refund will be processed and credited back to your original payment method within 5–10 business days.
- Refund timing may vary based on your payment provider.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card provider—it may take time before the refund is officially posted.
- Contact your bank, as processing times vary.
If you’ve done all of the above and still haven’t received your refund, please contact us at {info@wonderheartbeat.com}.
Sale items
Only regular-priced items are eligible for refunds.
Sale or clearance items are final sale and cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at {email address}, and we will provide you with the return address.
Shipping returns
To return a product, please mail it to:
{info@wonderheartbeat.com}
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
- If a refund is issued, the cost of return shipping may be deducted from your refund.
- For high-value items, we recommend using a trackable shipping method or purchasing shipping insurance, as we can’t guarantee receipt of returned items.
Need help?
For any questions regarding returns, exchanges, or refund processing, please contact us:
📧 {info@wonderheartbeat.com}